海棠直播

Class Schedule

Class information

MSD279A Workplace Quality Improvement

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  • CRN: 41634
  • Credits: 3
  • Locations, days, times, and instructors:
    • Online (no scheduled meetings), Available 24/7
      From September 21 through December 12, 2026, Debra L Muchow

Class materials

Textbooks

No textbooks required

Details about this class

This course is conducted online and examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods.

  Learning Outcomes

  • Apply continuous quality improvement philosophies, methods and tools to enhance the competitive edge of an organization in a global economy.
  • Develop a quality improvement plan that will enhance productivity in a diverse work environment.
  • Apply an understanding of the impact personal responsibility has in problem solving and in problem resolution within a quality initiative organization.
  • Evaluate managerial and supervisory skills conducive to continuous quality improvement.

For more information, please go to the Course Content and Outcome Guide.

Technology

The technical requirements for online courses include:

Please visit What Apps and Tools Can I Use? for a complete list of apps and tool for PCC students.

No show policy

Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.

Online technical requirements

Please be sure to read the quick guide to Online Learning technical requirements.

Students with disabilities

Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities taking Online based classes please visit the Disability Services website.

Prerequisite for online classes

Before you take your first online class 海棠直播, you must complete the start guide. The start guide will help you decide if these classes are right for you. Once you complete the start guide, you will be able to register for these classes.