Phone / Network Service Request

Comments

This field is for validation purposes and should be left unchanged.

This form is designed for PCC employees to request adds, moves, and changes to printers, phones, computers and faxes. A service desk "ticket" will be created based on your responses to the form.

This process can take up to 5 business days – please let us know if your request is urgent.

For other types of service requests please use the IT Service Request form.

What is the general nature of your technology-related problem / issue?*

I need to add one or more devices – phone, printer, computer, fax

I need to move one or more devices – phone, printer, computer, fax

I need to change data port(s) to work with a different device – phone, printer, computer, fax

I need to change an employee's phone, extension, or voicemail

Is this request for MORE than one employee, or just one employee?*

One employee

More than one employee

For requests involving MORE THAN ONE employee, you can either complete this form multiple times (one time for each employee), OR do this instead –

Please create a spreadsheet and attach it below. On the spreadsheet, provide the following information for each item to be moved:

Nature of request – phone change, extension change, or voice mail change
Names of employees
Email addresses of employees
Current PCC extensions of employees
Change requested – please be clear and specific
Required date of completion

Show me an example spreadsheet (downloads onto your computer)

Accepted file types: csv, tsv, xls, xlsx, ods, Max. file size: 5 MB.

I need to request a change to an employee's*

(check all that apply)

Phone

Extension

Voicemail

Account user information, such as name

Phone

These numbers can usually be found here:

Current port or outlet number associated with the phone*

Is this port or outlet number currently active?*

Yes

No

I don't know

Is this request for MORE than one employee, or just one employee?*

One employee

More than one employee

For requests involving MORE THAN ONE employee, you can either complete this form multiple times (one time for each employee), OR do this instead –

Please create a spreadsheet and attach it below. On the spreadsheet, provide the following information for each item to be moved:

Type of equipment
Names of employees
Email addresses of employees
PCC extensions of employees
TO locations – campus, building, room
Required date of completion
(If this is a move request) FROM location – campus, building, room

Show me an example spreadsheet (downloads onto your computer)

Accepted file types: csv, tsv, xls, xlsx, ods, Max. file size: 5 MB.

What device(s) or equipment?*

Check all that apply.

Phone

Printer

Computer

Fax

Other

Please specify the device or equipment*

FROM location

Where do you want the equipment or device(s) to be moved FROM?

FROM location*

The OLD location associated with the technology in question.

Building

Room

TO location

Where do you want the equipment or device(s) to be moved (or sent) TO?

TO location*

The upcoming NEW location associated with the technology in question.

Building

Room

Contact information of submitter

(the person completing this form)

PCC email address*

(include the "@pcc.edu" part)

PCC extension*

(4 numbers)

Contact information of employee affected by this request

Who will be affected by this request?*

The person filling out this form (me) is the SAME person whose equipment is being requested or moved

I am filling out this form for another employee – this involves THEIR equipment or device(s)

Employee's email address

(include the "@pcc.edu" part)

Employee's PCC extension

(4 numbers)

Location*

THEIR current office location.

Building

Room

Phone – outlets and ports

These numbers can usually be found here:

OLD port or outlet number associated with the phone (before the move)*

(if applicable)

NEW port or outlet number associated with the phone – the new location of this equipment or device*

(if applicable)

Is this port or outlet number already active?*

Yes

No

I don't know

Printer – outlets and ports

These numbers can usually be found here:

OLD port or outlet number associated with the printer (before the move)*

(if applicable)

NEW port or outlet number associated with the printer – the new location of this equipment or device*

(if applicable)

Is this port or outlet number already active?*

Yes

No

I don't know

Computer – outlets and ports

These numbers can usually be found here:

OLD port or outlet number associated with the computer (before the move)*

(if applicable)

NEW port or outlet number associated with the computer – the new location of this equipment or device*

(if applicable)

Is this port or outlet number already active?*

Yes

No

I don't know

Fax – outlets and ports

These numbers can usually be found here:

OLD port or outlet number associated with the fax (before the move)*

(if applicable)

NEW port or outlet number associated with the fax – the new location of this equipment or device*

(if applicable)

Is this port or outlet number already active?*

Yes

No

I don't know

Other device or equipment – outlets and ports

Please indicate the OLD port or outlet number associated with the other device or equipment you are requesting to be moved FROM. These numbers can usually be found here:

OLD port or outlet number associated with the other device or equipment (before the move)*

(if applicable)

NEW port or outlet number associated with the other device or equipment – the new location of this equipment or device*

(if applicable)

Is this port or outlet number already active?*

Yes

No

I don't know

Requested completion date*

(mm/dd/yyyy)

Please give us any additional details we need in order to fulfill your request?

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Phone

FROM location

TO location

Contact information of submitter

Contact information of employee affected by this request

Phone – outlets and ports

Printer – outlets and ports

Computer – outlets and ports

Fax – outlets and ports

Other device or equipment – outlets and ports

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